Invoices show as approved and validated, and their accounting does not appear in the GL.
The sequence to verify, in order
- Validated. An approved invoice that is not validated has no distributions to account.
- Accounted. Check for accounting errors on the invoice itself before looking anywhere else — an invalid account combination or a closed period stops it here, and this is the most common stopping point.
- Transferred to the GL. A separate step, and often a scheduled one.
- Posted. Transferred journals do not move balances until posted.
Establishing which of those four the invoice reached tells you what to fix. Skipping to the last one is what makes this take a day instead of ten minutes.
Common specifics
- A period that closed between approval and accounting.
- An account combination disabled or end-dated after the invoice was entered.
- A scheduled transfer process that has been failing quietly — worth checking its run history rather than assuming it ran.
If none of the above explains it, raise a ticket and include what you checked. Reading this article cost you no hours.