Terms of Service

MSAMM provides Oracle Fusion and E-Business Suite consulting, an online academy, and a consultant marketplace, serving customers in Egypt and Saudi Arabia.

You can reach us at info@msamm.co for any question about these terms, a refund, or your personal data. We aim to answer within five working days.

We are not affiliated with, endorsed by, or a partner of Oracle Corporation. Product names are used descriptively to identify the software our services relate to, and all trademarks remain the property of their owners.

You need an account to buy anything or to access the parts of the platform that are not public. You must give a real name and a working email address, keep them accurate, and keep your password to yourself. You are responsible for what happens under your account.

You must be at least 18 years old, or the age of legal capacity where you live if that is higher. This is not a service for children and we do not knowingly create accounts for them.

Accounts are personal. You may not share your sign-in with anyone else, and a course bought by one person is licensed to that person. If you need access for a team, contact us rather than sharing credentials.

We may suspend or close an account that is used to break these terms, to abuse another user, or to obtain paid content without paying for it. Where we can, we will tell you why and give you a chance to respond first.

There are two paid products, and they work differently.

Academy courses. A one-off purchase giving you access to that course. Access does not expire — you keep it for as long as the platform operates the course. A course includes its written lessons, its assessment, and a certificate if you pass. Where a course lists video lessons, see clause 4.

Support hour packages. A block of consulting hours bought in advance, at a per-hour price that reduces as the block gets larger. Hours expire twelve months after purchase. You spend them by raising a support ticket and accepting a consultant's proposal, which deducts the proposed hours from your balance at that moment.

Our knowledge base and public pages are free to read and require no account.

We state this plainly because it affects what you are buying. Our courses are published with their video recordings not yet produced. Every lesson carries its written syllabus content, and the curriculum, the assessment and the certificate are complete and usable today. The video for each lesson is not.

If that matters to you, do not buy yet, or use the free preview lessons on each course page to judge the written material first. If you buy and then decide the absence of video makes the course unsuitable, the Refund Policy applies in the normal way.

Course content is written by us and is protected by copyright. Buying a course licenses you to use it for your own learning. You may not copy it, share it, resell it, publish it, or use it to train a machine learning model.

Some course material is translated into Arabic by automated means and has not yet been checked by a professional translator. Where the English and the Arabic differ, the English is the version we wrote.

Each course ends in an assessment. Passing issues you a certificate with a unique serial number, which anyone holding the certificate code can check on our public verification page.

That verification page shows the holder's name, the course, the score and the issue date. It does not show your email address or any contact detail. If you do not want your name to appear on a public verification page, do not sit the assessment — the certificate has no value if it cannot be verified.

Our certificates record that you completed our course. They are not a qualification awarded by Oracle Corporation or by any accrediting body, and we do not present them as one.

We may revoke a certificate obtained by cheating, by sharing assessment answers, or by using someone else's account. A revoked certificate shows as revoked on the verification page.

When you raise a ticket, we route it to consultants working in the relevant Oracle track. A consultant responds with a proposal stating how many hours the work will take. Accepting a proposal deducts those hours from your balance immediately and commits the consultant to the work.

You see the consultant's first name and a reference, their track, their experience and their proposal. You do not see what we pay them, and the rate we pay a consultant is confidential between us and them.

If your balance is too low to accept a proposal, you will be offered a top-up. Hours are deducted once, at acceptance, and a failure anywhere else in the process does not deduct them twice.

Consultants provide advice about your Oracle environment. They do not have access to your systems unless you give it to them, and we recommend you do not give production access. Advice is given on the information you provide; you remain responsible for what you do in your own environment, for your own backups, and for testing any change before you apply it.

Some work is done in a video meeting hosted through our meeting provider. Joining a meeting means your name, image and voice are shared with the other participants for the duration of the call.

Meetings may include up to two interns as observers. Interns are people training with us; they are bound by a confidentiality agreement and are there to learn, not to advise. You will be able to see who is in the room. If you would rather no observers attended a particular meeting, tell us and we will arrange it.

We do not record meetings unless we tell you in advance and you agree.

Prices are shown in Egyptian Pounds for customers in Egypt and in Saudi Riyals for customers in Saudi Arabia. The price you see at checkout is the price you pay for that purchase, and a later price change does not affect something you have already bought.

Payment is taken by a licensed payment provider. We never see or store your card number. Your purchase completes when that provider confirms the payment to us, not when you submit the form.

You are responsible for any tax that applies to you as a buyer, other than tax we are required to charge and state.

If a payment is reversed or charged back after you have received what you bought, we may suspend your access until the matter is resolved.

Applying to work through the platform as a consultant, or to join the internship, means additional terms apply to you.

• You must supply a government photo identity document and any certificates you claim, and we must verify them before you receive client work.
• You must accept our confidentiality agreement, and it binds you to keep client information private.
• Consultants are engaged as independent contractors. Nothing here creates employment, and you are responsible for your own taxes.
• We pay consultants for hours worked, at the rate agreed with them, after the work is resolved and approved. You must give us accurate bank details before we can pay you.
• Interns observe and learn. Interns are not paid for observing and do not advise clients directly.

We may end a consultant or intern relationship if verification fails, if the confidentiality agreement is broken, or if the standard of work puts a client at risk.

You agree not to:

• copy, redistribute or resell our course material, or make it available to anyone outside your own account;
• use the platform to store or transmit anything unlawful, or anything you do not have the right to share;
• post another organisation's confidential information — including real part numbers, cost data, employee records or system credentials — in a ticket, a question or a document;
• attempt to access another user's account, data or organisation;
• probe, scan or test the security of the platform without our written permission;
• scrape the platform, or use automated means to extract content at scale.

If you find a security problem, please tell us at info@msamm.co rather than exploiting it. We will not pursue anyone who reports a genuine issue responsibly and does not access other people's data.

We work to keep the platform available, but we do not promise it will never be down. We may take it offline for maintenance, and we will try to do that outside working hours in the regions we serve.

We may change, add to or withdraw features. If we withdraw something you have paid for and cannot give you an equivalent, we will refund the part you have not used.

We are responsible for providing the services you have paid for with reasonable care and skill. Where we fail to do that, we will put it right or refund you.

We are not responsible for losses caused by decisions you take in your own Oracle environment, for data you lose because you had no backup, for the acts of a third party we do not control, or for indirect or consequential loss such as lost profits or lost business opportunity.

Except where the law does not allow us to limit it, our total liability to you for any claim is limited to the amount you have paid us in the twelve months before the claim arose.

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

We may update these terms. The date at the top shows when they last changed. If a change materially reduces your rights, we will tell account holders by email before it takes effect.

Changes do not apply retrospectively to a purchase you have already made.

Which law applies depends on where you are. If you bought as a customer in Egypt, these terms are governed by Egyptian law and the courts of Egypt have jurisdiction. If you bought as a customer in Saudi Arabia, these terms are governed by the laws of the Kingdom of Saudi Arabia and the Saudi courts have jurisdiction.

This does not remove any right you have under the consumer protection law of the country you live in.

If any part of these terms is found unenforceable, the rest continues to apply.