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MSAMM

PACKAGES

Pick your yearly hour package

Paid once for the year. Your price is confirmed when you sign in — after that, hours are the only currency.

Billing country
Pick your yearly hour package

Your selection

200 hrs / year

Billed in Saudi riyals.

  • Consultants matched to the ticket’s track, across all eight tracks.
  • More than one proposal per ticket, so you compare before you spend.
  • Unlimited knowledge base — a fix you apply yourself costs no hours.
  • Meetings scheduled inside the platform, with intern observers optional.
  • An hour ledger with a full audit trail. No per-ticket invoices.

No payment is taken now. You will see your price on the next step, after sign-in.

What is behind the hours

8 of 8
Oracle tracks staffed by a consultant who can take a ticket today
21
published knowledge-base articles, free to read
10
courses written from real implementations

These figures are counted from the platform when the page loads, not typed. A track counts as staffed only when a consultant with a verified identity and a signed confidentiality undertaking is active on it.

BEFORE YOU BUY

Talk to a consultant first

Twenty minutes on your Oracle estate: which modules, which pain, and whether a ten-hour pilot or a yearly package fits. No commitment, and no hours are charged for the call.

Book a scoping call

Twenty minutes with a consultant to talk through your Oracle estate and what a support package would cover. No commitment.

Common questions

How does pricing work?

You buy a package of hours once for the year. After that, hours are the only currency — there are no per-ticket invoices. Your price is confirmed when you sign in, in Egyptian pounds or Saudi riyals.

What does an hour actually buy?

Work from a consultant matched to that ticket's track, across all eight Oracle tracks on Fusion and E-Business Suite. You receive more than one proposal per ticket, so you compare before you spend anything.

Do I spend hours on questions the knowledge base already answers?

No. The knowledge base is unlimited, and a fix you apply yourself costs no hours.

How do I know where my hours went?

Every deduction is a row in an hour ledger with a full audit trail, against the ticket and the consultant who delivered it. Meetings are scheduled inside the platform and count the same way.

Does a bigger package cost less per hour?

The per-hour price is the same on the two smallest tiers, and falls from there as the package grows — the largest package is about a fifth cheaper per hour than the smallest. Every tier and its price is listed above.

Can I get a refund?

Pro-rata on unused hours within 14 days, at the price you actually paid.