Knowledge base

Answers to common Oracle Fusion and EBS questions. Free to read, no account needed.

VBCS
A VBCS page loads but shows no data after deployment
A Visual Builder page works in the Designer and renders empty once deployed, with no visible error. Most likely causes The service connection is authenticated as the developer, not the runtime user. A…
DBA
Tablespace keeps growing after purge programs stopped running
Space consumption climbs steadily and the usual housekeeping appears to be scheduled. Most likely causes The purge is scheduled but erroring on every run. A failing recurring job can look identical to…
Technical & Dev
A scheduled report times out but runs fine interactively
A report returns quickly when run on demand and fails or times out on its schedule. Most likely causes The scheduled run has different parameters. An interactive run often carries a narrow default; th…
HCM
Payroll costs do not reach the general ledger
Payroll completes and the costs never appear in the ledger. Most likely causes Transfer to Subledger Accounting has not run. Costing and transfer are separate processes; a costed payroll is not a tran…
Finance
A payment process request completes and leaves invoices unpaid
The payment process request finishes, some invoices pay, and others are silently left behind. Most likely causes The invoice does not match the selection criteria. Pay group, payment method, currency,…
SCM
An item cannot be ordered in one organization but works in another
The same item is orderable in one inventory organization and rejected in another. Most likely causes The item is not assigned to that organization. Definition is master-level; availability is per orga…
OIC
An integration reports success but the target system never receives the data
The integration instance completes without error and nothing arrives at the other end. Most likely causes The target accepted the message and rejected it later. An asynchronous endpoint acknowledges r…
EPM
An EPM data load completes successfully but loads zero rows
A data load rule reports success, and the target intersection is unchanged. Most likely causes Every source row was rejected by mapping and the rule still reports success. A load that maps nothing is …
OIC
An integration creates duplicate records downstream
The same order, invoice, or record appears twice in the target system, often minutes apart. Most likely causes A retry after a response that was lost, not failed. The target processed the message and …
DBA
Query performance dropped suddenly after a statistics gather
Reports and screens that were acceptable yesterday are slow today, with no change to the code. Why this happens Fresh statistics can produce a different execution plan. Usually that is an improvement;…
Technical & Dev
A spreadsheet data load fails part-way through
The load starts, processes some rows, and stops — often with an error that names a process rather than a row. How to find the actual cause These loads run as several chained processes. The one that re…
SCM
A purchase order is stuck in pending approval
The order sits in pending approval with no approver shown, or with an approver who says they never received it. Most likely causes The approval rule found nobody. A rule that resolves to an empty set …
Finance
Approved invoices are not reaching the general ledger
Invoices show as approved and validated, and their accounting does not appear in the GL. The sequence to verify, in order Validated. An approved invoice that is not validated has no distributions to a…
Finance
The subledger does not tie to the general ledger after close
A reconciliation shows a difference between a subledger and the GL for a period that has been closed. Most likely causes Transactions were accounted but not transferred. Accounting creates entries; tr…
HCM
Staff cannot submit or clock out on their time card
The submit action does nothing, spins indefinitely, or returns a validation message that names no field. Most likely causes A time-entry rule is failing rather than warning. A rule set to raise an err…
HCM
Absence accruals look wrong for someone hired mid-month
A worker hired part-way through a period receives a full period's entitlement instead of a proportion, or receives nothing at all. Most likely causes The accrual plan has no proration rule. Without on…

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