The payment process request finishes, some invoices pay, and others are silently left behind.
Most likely causes
- The invoice does not match the selection criteria. Pay group, payment method, currency, business unit and due date all filter, and an invoice failing one is simply not selected rather than reported as an error.
- The invoice is not fully approved or not fully accounted. Validation and approval are separate gates, and an invoice can pass one and wait at the other.
- The supplier site has no active payment method matching the request. Supplier-level setup does not always inherit to the site.
- A hold exists on the invoice. Holds prevent payment without appearing in the payment output.
What to check
- The selected and unselected counts on the request, then the reason given for the unselected ones — that report exists and is the fastest answer.
- Whether the invoice carries a hold, and which.
- The payment method on the supplier SITE rather than the supplier.
- Whether the invoice's due date falls inside the pay-through date used.
If none of the above explains it, raise a ticket and include what you checked. Reading this article cost you no hours.