Implementing Global HR: From Enterprise Model to Live Workforce · Module 17 · Connections, Help Desk and Integration
What breaks
Lesson 168 of 175 · 2 min
Five cases, and the first two are a matched pair. One. "The new starter had no system access on day one." The joiner event is not integrated — or the feed runs after the start date. Timing, not technology, and that distinction is worth stating, because the instinct is to investigate the integration when the answer is that it runs at six in the morning on the day and the person arrived at nine the day before. Two. "A leaver retained access for six weeks." The leaver event is not integrated — that is a security finding, not an inconvenience, and it is the same missing design as the first case seen from the end that gets written up in an audit report. Three. "The integration sends the full worker record." Over-sharing; minimise the payload. Four. "The feed broke and nobody noticed." No monitoring, no owner. Five. "Help Desk agents…
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