Implementing Global HR: From Enterprise Model to Live Workforce · Module 17 · Connections, Help Desk and Integration
HR Help Desk configuration
Lesson 165 of 175 · 11 min
Configure the classic Help Desk setup covered by the Global HR scope, configure categories and routing, show the agent and employee views, and show where Help Desk consumes person and assignment data. Scope this honestly: Help Desk has its own implementation guide and its own project. This lesson covers the Global HR touchpoints and nothing more. Help Desk agents need person data access. That is a Module 2 security profile decision, and it is easy to over-grant — it is one of this module's failure cases, and it happens because "the agents need to see people" is true and unbounded.
The full lesson is part of the course
The video, the complete written lesson and the module quiz are included in Implementing Global HR: From Enterprise Model to Live Workforce, with a certificate on completion and a fourteen-day refund window.