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An item cannot be ordered in one organization but works in another

The same item is orderable in one inventory organization and rejected in another.

Most likely causes

  • The item is not assigned to that organization. Definition is master-level; availability is per organization.
  • Organization-level attributes differ. Customer-orderable, internal-orderable and transactable are set per organization and override what the master suggests.
  • The item's lifecycle phase or status disables ordering there. A status can permit stocking while disallowing ordering.
  • No valid item-organization sourcing rule exists. Without a source, the line cannot be fulfilled and is refused at entry.

What to check

  • Whether the item appears in the organization at all, before checking any attribute.
  • The orderable flags at organization level, compared against the organization where it works.
  • The item status and what that status permits.
  • Whether a sourcing rule and assignment set cover that organization.

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