Oracle Apps DBA: Keeping E-Business Suite Alive · Module 17 · When it is not the database
Writing a finding somebody will accept
Lesson 177 of 184 · 3 min
What you measured, what it shows, what you are asking for, and WHAT YOU ARE NOT CLAIMING. THE LAST PART IS WHAT MAKES IT LAND. A correct finding delivered badly gets defended against rather than checked, which is Lesson 8's second failure and wastes the whole investigation. WHAT YOU MEASURED COMES FIRST AND IT MUST BE REPRODUCIBLE. The command, the host, the time, the conditions. Anything the other team can run themselves — because a measurement they can repeat is a fact, and one they cannot is your assertion. WHAT IT SHOWS IS THE NUMBERS AND THE COMPARISON, WITH NO INTERPRETATION YET. This value now, that value last month, this value from a different host. The comparison is the persuasive part, because it rules out the measurement being wrong in a way a single figure cannot. WHAT YOU ARE ASKING FOR IS A REQUEST TO CHECK RATHER THAN A DIAGNOSIS…
The full lesson is part of the course
The video, the complete written lesson and the module quiz are included in Oracle Apps DBA: Keeping E-Business Suite Alive, with a certificate on completion and a fourteen-day refund window.