Oracle Apps DBA: Keeping E-Business Suite Alive · Module 17 · When it is not the database
When it is a person
Lesson 176 of 184 · 3 min
A job somebody submitted, a change somebody made, or a process nobody documented. ASKING WITHOUT ACCUSING. A large share of incidents are caused by a person doing something entirely reasonable, and the difficulty is asking about it in a way that gets an honest answer. THE JOB SOMEBODY SUBMITTED IS THE COMMONEST. A report with no date range at month end — Module 11 Lesson 10 — consuming the concurrent managers and the database at once. Nobody did anything wrong; a screen let them ask for something enormous. THE CHANGE SOMEBODY MADE IS THE ONE THAT EXPLAINS "SINCE TUESDAY". A configuration change, a new interface enabled, a profile option adjusted. It was legitimate, it was in somebody's remit, and it was not mentioned to you — because the person making it had no reason to think it would affect performance. AND THE PROCESS NOBODY DOCUMENTED IS THE ONE THAT TAKES…
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