KNOWLEDGE BASE
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Documented fixes from real tickets. If the answer is here, applying it costs you nothing.
- FinanceA payment process request completes and leaves invoices unpaidThe payment process request finishes, some invoices pay, and others are silently left behind. Most likely causes The invoice does not match the selection criteria. Pay group, payment method, currency,…
- FinanceApproved invoices are not reaching the general ledgerInvoices show as approved and validated, and their accounting does not appear in the GL. The sequence to verify, in order Validated. An approved invoice that is not validated has no distributions to a…
- FinanceThe subledger does not tie to the general ledger after closeA reconciliation shows a difference between a subledger and the GL for a period that has been closed. Most likely causes Transactions were accounted but not transferred. Accounting creates entries; tr…
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