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- HCMPayroll costs do not reach the general ledgerPayroll completes and the costs never appear in the ledger. Most likely causes Transfer to Subledger Accounting has not run. Costing and transfer are separate processes; a costed payroll is not a tran…
- HCMStaff cannot submit or clock out on their time cardThe submit action does nothing, spins indefinitely, or returns a validation message that names no field. Most likely causes A time-entry rule is failing rather than warning. A rule set to raise an err…
- HCMAbsence accruals look wrong for someone hired mid-monthA worker hired part-way through a period receives a full period's entitlement instead of a proportion, or receives nothing at all. Most likely causes The accrual plan has no proration rule. Without on…
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