Administering Cloud EPM: The Platform Beneath the Business Processes · Module 15 · User Enablement and Support
Guided learning
Lesson 171 of 201 · 14 min
What guided learning provides — in-product guidance, walkthroughs and help content overlaid on the application. The integration between the platform and the guidance service, a guide running for a user, the authoring side at a concept level, and measuring guide usage. IN-PRODUCT GUIDANCE REACHES USERS AT THE MOMENT OF CONFUSION — which is when training material is least likely to be consulted and most likely to be needed. THE HIGHEST-VALUE GUIDES ARE FOR INFREQUENT TASKS. Nobody needs a guide for what they do daily; everybody needs one for the thing they do once a quarter. Authoring guides is a content skill and somebody must own it. Usually not you — usually the functional team or the Center of Excellence. Establish that.
The full lesson is part of the course
The video, the complete written lesson and the module quiz are included in Administering Cloud EPM: The Platform Beneath the Business Processes, with a certificate on completion and a fourteen-day refund window.