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Administering Cloud EPM: The Platform Beneath the Business Processes · Module 15 · User Enablement and Support

Translation, accessibility and what breaks

Lesson 176 of 201 · 2 min

The interface is available in a substantial set of languages, with specific business processes having wider or narrower coverage. Documentation is translated into a SMALLER set, and it lags the English version. THE TRANSLATED DOCUMENTATION COVERS FEATURES UP TO A STATED DATE. THE ENGLISH IS CURRENT. In a multi-country estate, users may work in a translated interface while your documentation and support are in English. Plan for it — and tell users which they are reading. Browser language configuration is how a user gets a translated interface. It is a PER-USER setting, which means it is a support question. Have the instructions ready. An accessibility mode is available across the business processes, with Enterprise Data Management fully accessible by default. Know how to enable it, and have it in your onboarding material. ACCESSIBILITY MAY BE A LEGAL REQUIREMENT FOR YOUR ORGANIZATION. CONFIRM RATHER THAN ASSUME. Then six cases. One. "Users

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In this module: Module 15 · User Enablement and Support

  1. 1The support model
  2. 2Guided learning
  3. 3Context-based activation
  4. 4The feedback utility
  5. 5Feedback notifications and triage
  6. 6Help Center, Learning Library and Customer Connect
  7. 7Translation, accessibility and what breaks
  8. 8Lab: build the support model and use the feedback loop properly