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Administering Cloud EPM: The Platform Beneath the Business Processes · Module 15 · User Enablement and Support

Help Center, Learning Library and Customer Connect

Lesson 175 of 201 · 11 min

Tour the Help Center and its navigation — how-to content, FAQs, books, videos, tutorials. Find the current documentation for a specific business process, search the Learning Library, join Customer Connect and find the relevant categories, set notification preferences for announcements and for followed categories, and show the link to Customer Connect from within the environment. SETTING NOTIFICATION PREFERENCES ON CUSTOMER CONNECT IS A FIVE-MINUTE TASK THAT KEEPS YOU CURRENT FOR YEARS. Announcements in particular. Do it now. Customer Connect is where you find out that other people have your problem — which is frequently faster than support. The Help Center updates on a regular cadence alongside the platform. Bookmark the areas relevant to your estate.

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In this module: Module 15 · User Enablement and Support

  1. 1The support model
  2. 2Guided learning
  3. 3Context-based activation
  4. 4The feedback utility
  5. 5Feedback notifications and triage
  6. 6Help Center, Learning Library and Customer Connect
  7. 7Translation, accessibility and what breaks
  8. 8Lab: build the support model and use the feedback loop properly