Administering Cloud EPM: The Platform Beneath the Business Processes · Module 15 · User Enablement and Support
The feedback utility
Lesson 173 of 201 · 13 min
Access the utility from the user menu. Show the self-help links it presents first — they resolve a real proportion of issues. Enter a description of an issue, capture a screenshot and use the highlight tool to mark the problem, use the darken tool to obscure sensitive data before capturing, and add a second and third screenshot showing progress through the task. Submit, review the environment and plugin information collected, and show the reference number and its role in a support request. THE MULTI-SCREENSHOT STORYBOARD IS THE TECHNIQUE TO LEARN. A sequence showing how you got to the problem is worth far more to a support engineer than a single screen of an error, and it materially shortens resolution. THE DARKEN TOOL EXISTS FOR A REASON AND IT SHOULD BE USED BY DEFAULT. Screenshots from a finance environment contain financial data. Obscure it before submitting. The reference number links the…
The full lesson is part of the course
The video, the complete written lesson and the module quiz are included in Administering Cloud EPM: The Platform Beneath the Business Processes, with a certificate on completion and a fourteen-day refund window.